Shipping Policy

At Alpine Furniture Company, we understand that receiving your furniture safely and on time is an important part of your shopping experience. This Shipping Policy explains how we prepare, process, and deliver your order from our store to your home.

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Our Delivery Commitment

At Alpine Furniture Company, we believe every piece of furniture deserves careful handling from preparation to arrival.

Because furniture requires thoughtful packaging and reliable transportation, we work with trusted shipping partners to help ensure your order reaches you safely.

Our delivery process is designed to:

• Carefully prepare each item before shipment
• Provide reliable transportation solutions
• Keep customers informed throughout the delivery process

We appreciate your understanding that quality furniture and secure delivery require proper preparation.

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1. Order Processing & Shipping Fees

Each order is carefully reviewed before being prepared for shipment.

Processing Time:

Please allow 2–5 business days for:

• Order verification
• Product preparation
• Quality inspection
• Protective packaging

During holidays, seasonal promotions, or periods of high demand, processing times may require additional time.

Shipping Costs:

Shipping fees are calculated based on:

• Product size and weight
• Delivery location
• Available shipping options

Any applicable shipping charges will be displayed during checkout before your order is completed.

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2. Estimated Delivery Time

Delivery schedules may vary depending on product availability, destination, and carrier conditions.

Estimated delivery timeframe:

Please note that delivery estimates are approximate and do not represent guaranteed delivery dates.

Unexpected circumstances, including severe weather, carrier delays, or transportation interruptions, may affect delivery timing.

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3. Shipment Tracking

After your order has been shipped, you will receive a confirmation message containing available tracking information.

Please keep in mind:

• Tracking details may require 1–3 business days to update after shipment creation
• Initial tracking information may not appear immediately
• Your package may continue moving while carrier updates are being processed

If you need assistance with tracking your order, our support team will be happy to help.

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4. Delivery Address & Customer Responsibilities

Please carefully review your shipping information before completing your purchase.

Customers are responsible for ensuring:

• The delivery address is correct
• Contact information is accurate
• Someone is available to receive the order when required

Alpine Furniture Company cannot be responsible for delays caused by incorrect information provided during checkout.

For larger furniture pieces, customers should also ensure that delivery areas, entrances, and rooms are accessible.

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5. Order Changes & Cancellations

We begin processing orders promptly to provide faster service.

If you need to update your shipping details or request a cancellation, please contact us as soon as possible:

Email:
support@alpinefurniturecompany.com

Requests should generally be submitted within 12 hours after placing your order.

Once your order has entered preparation, packaging, or shipping arrangements, modifications or cancellations may no longer be available.

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6. Damaged, Missing, Or Lost Items

Your satisfaction is important to us, and we want your furniture to arrive in excellent condition.

Damaged Items

If your order arrives damaged:

• Contact us promptly after delivery
• Provide photos of the item and packaging
• Include your order number and details about the issue

Our team will review the situation and assist with the next steps.

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Lost Packages

If a shipment is confirmed lost by the carrier, Alpine Furniture Company will work with you to find a suitable resolution.

We are committed to helping customers resolve delivery issues as quickly as possible.

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7. Contact Us

If you have any questions about shipping, delivery, or your order, please contact us:

Alpine Furniture Company

📍 Address:
1849 Silver Eagle Ct
Leadville, Colorado, 80461
United States

☎ Phone:
(719) 839-1683

✉ Email:
support@alpinefurniturecompany.com

Thank you for choosing Alpine Furniture Company.

We appreciate your trust and are committed to providing a smooth, reliable delivery experience for your home furniture needs.