Returns & Refunds

Return & Refund Policy

At Alpine Furniture Company, we want you to feel confident and comfortable when shopping with us. This Return & Refund Policy explains the conditions and procedures for requesting returns, replacements, and refunds for purchases made through our website.

1. Return Requirements

We provide a 30-day return period, allowing customers to submit a return request within 30 days after receiving their order.

To be eligible for a return, the item must:

  • Remain in its original condition
  • Be unused and free from damage
  • Include original packaging and included accessories
  • Be accompanied by order details or proof of purchase

For furniture products, items must not have been assembled, modified, or altered after delivery.

2. Starting A Return Request

To request a return, please contact our customer support team:

Email:
support@alpinefurniturecompany.com

Please provide:

  • Order number
  • Product name
  • Reason for return
  • Photos or additional details if applicable

After reviewing your request, we will provide return instructions and any necessary information regarding the next steps.

Please do not ship items back before receiving approval from Alpine Furniture Company.

Returns sent without prior authorization may not be accepted.

3. Damaged, Defective, Or Incorrect Orders

Please check your order carefully after delivery.

If your item arrives with:

  • Shipping damage
  • Manufacturing defects
  • Incorrect products
  • Missing parts or accessories

please contact us as soon as possible.

To help us resolve the issue efficiently, please include:

  • Your order information
  • Photos showing the problem
  • A description of the issue

Our team will review your request and work with you to find a suitable solution.

4. Items Not Eligible For Return

Certain products may not be accepted for return, including:

  • Furniture that has been assembled or modified
  • Products damaged due to customer use or improper handling
  • Customized or personalized items
  • Clearance or final sale products
  • Gift cards

Shipping charges and related delivery costs may not be refundable.

If you are uncertain whether your item qualifies for a return, please contact us before submitting your request.

5. Exchanges

If you need to replace an item, please contact our support team first.

For approved exchanges:

  • The original product must be returned according to our instructions
  • Replacement items will be arranged after the return has been approved

Exchange availability depends on current inventory.

6. Refund Processing

Once your returned item has been received and inspected, we will send you an update regarding your refund request.

If approved:

  • Refunds will be issued to the original payment method
  • Please allow up to 10 business days for processing
  • Additional time may be required by your bank or payment provider before funds appear in your account

If you have not received your refund after the expected timeframe, please contact our support team for assistance.

7. Return Shipping Information

Customers must contact Alpine Furniture Company before returning any products.

After your return request is approved, we will provide the required return instructions, including applicable shipping information.

Please do not send packages to our business address without receiving return authorization.

8. Contact Us

If you have questions regarding returns, refunds, or exchanges, please contact us:

Alpine Furniture Company

šŸ“ Address:
1849 Silver Eagle Ct
Leadville, Colorado, 80461
United States

ā˜Ž Phone:
(719) 839-1683

āœ‰ Email:
support@alpinefurniturecompany.com

Thank you for choosing Alpine Furniture Company.

We are committed to providing a reliable shopping experience and helping you enjoy furniture that fits your home and lifestyle.